Returns & Refunds

We want you to love your Unicorn Store purchase, but if for some reason the magic isn’t the right fit or what you expected, you have 30 days from purchase to return your item. After 30 days, we unfortunately will not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the original packing and in the same glorious condition in which you received it.

Unfortunately, we won’t be able to accept returns on the following items:

  • Unicorn snot.
  • Nail Polish.
  • Lip gloss.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds 

Once your return is received and inspected, we’ll send an email to notify you that we have received your returned item. A credit will then automatically be sent through a rainbow and applied to your credit card or original method of payment. Shipping costs are non-refundable. 

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@theunicornstore.com  and send your item to: 

The Unicorn Store
Attn: Exchanges
1927 1/2 Delta Street
Los Angeles, CA USA
90026.

Shipping

To return your product, you should mail your product to:

The Unicorn Store
Attn: Returns

1927 1/2 Delta Street
Los Angeles, CA USA
90026

You’ll be responsible for paying for your own shipping costs for each return. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. And although we wish we could, we can’t guarantee that we will receive your returned item.

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